I can hardly stand the thought of calling a tech vendor for support. I know I’m going to get some nitwit who immediately asks me to untie and tie my shoes, and then reboot my computer.
Case in point: My PC’s ATI All-in-Wonder 9800 decided this morning to begin displaying a small, gray alert saying “Protected” in the middle of all television channels. Why is it doing that? Why won’t it stop? Why did it start? What does “Protected” mean? And what idiot would create such a non-intuitive and wildly obtrusive alert without an explanation or way of turning it off?
I tried pretty much everything, short of uninstalling the ATI multimedia TV console (which is a nightmare). Nothing. And “Protected” makes no sense, given that these are broadcast TV channels, nothing special, and given that the banner wasn’t center screen on the TV display yesterday.
So, I sucked it up and contacted ATI. I couldn’t get through on the phone, of course, so I was left putting up a trouble ticket on the ATI site. I patiently explained the issue, and got back this response moments ago:
Based on our experience, Multimedia Center related issues are usually due to improper software installation or system configuration settings. Click the following link to review the full details for trouble shooting Multimedia Center related issues.
Solution? Solution? That’s not a frickin’ Solution. That’s, at best, a restatement of the word Problem. I know I have a problem with Multimedia Center, that’s why I wrote such a detailed description of what was going on when I opened that trouble ticket with you, you dimwitted bastards.
Yeesh, I hope AMD goes under, if only to punish ATI.