Hug a Wireless Data User Today

Apparently we heavy users of wireless data don’t feel loved:

Wireless operators are failing to make high average revenue per user (ARPU) users in North America feel special, reports In-Stat ( More than 60% of these users do not feel that their wireless operator appreciates their business, and 80% believe that operators should do more, the high-tech market research firm says. The result is that the churn rate for those with a high ARPU is 40% higher than the users with below-average ARPU.

… Recent research by In-Stat found the following:

  • Compared to all business users, road warriors are three times more likely to have an ARPU over $150, own a smartphone, and use several mobile data services. 
  • The ARPU for road warriors who are also smartphone users is over $200. This is more than four times the monthly revenue for US mobile phone users.

Profitable, and high current churn: Sounds like a wireless market ripe for picking, if we can ever get some real competition.

[via In-Stat]


  1. It makes a lot of sense when you consider that high ARPU users are least likely to be sensitive to the $200 cancellation fee. If your business need (or your ego) is better satisfied with the next gadget, the $200 is chump change.