It seems increasingly clear that AT&T is even more of a weak link in the iPhone launch than people thought. But it’s not the Edge network that’s the problem, it’s that iPhones are glossy bricks until activated by AT&T, and that activation procedure seemingly has more holes than Swiss cheese.
Read on for examples:
- Ryan McIntyre: Unwarranted credit denial
- Brad Feld: Unwarrented credit denial
- Tech-Recipes: Delayed email confirmation
- Digg: ATT phone/web support is down
- And I’m getting more and more similar stories via email
Further to my WSJ oped on Friday, could there be any clearer confirmation that the carriers are flailing and doom-bound? Getting this right and smooth was crucial to Apple, and you can be sure there are some exfoliatingly angry phone-calls between Sunnyvale and AT&T HQ this long weekend.
[Update] It gets better. In addition to locking out business customers from flipping their accounts to iPhone, AT&T continues to promote iPhone to the same customers. From an email a few moments ago:
AT&T Wireless “Business Customers” toll-free number (866 429 7222),
and listen to the hold message – they’re promoting the iPhone!
Promoting iPhones to customers they won’t allow to use an iPhone.