What the Hell is a Controllable Irregularity?
JetBlue's new Customer Bill of Rights is fun reading. Everything hinges on a "controllable irrregularity", which is never defined. What the hell is that? Assuming it means "anything in our control", that almost certainly means that all those people crowing for this sort of Bill won't be happy, because the weather wasn't in JetBlue's control the last time I checked.1
