JetBlue’s new Customer Bill of Rights is fun reading. Everything hinges on a “controllable irrregularity”, which is never defined. What the hell is that? Assuming it means “anything in our control”, that almost certainly means that all those people crowing for this sort of Bill won’t be happy, because the weather wasn’t in JetBlue’s control the last time I checked.
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It sounds like an interesting basis for a lawsuit the next time the company is guilty of inexcusably bad customer service and then blames it on the weather. Hopefully JetBlue isn’t planning to avoid responsibility for leaving a plane on the runway for 10 hours.
The weather was not in JetBlue’s control but JetBlue did decide to board planes and taxi them when other airlines were cancelling flights.
Isn’t the ultimate “civil right” for a customer the right to fly on a different airline? Does WalMart get threatened with lawsuits every Sunday night at 10pm when you go shop for groceries, 4 of the 87 lanes are open, and you wait 20-30 minutes in line to start your checkout process? No – you can choose to spend more money and take your chances on getting a faster checkout somewhere else. JetBlue is not the Concorde, it’s not Virgin, or Singapore, or any other airline known for it’s amazing level of service – it’s cheap. Try another airline – it’s your right to do so! You get what you pay for, and snow does happen in N.Y. in February.
Yea I don’t know what the fuss is about. It’s not like Continental, American, United, etc. haven’t screwed me three ways to Sunday over the years. Stuff happens and people make bad judgments. I, like most people, are still going to purchase tickets because they are cheaper and more direct than someone else’s tickets. What are the odds this will happen against anyway?