Unbox — Amazon’s new video and music downloading service – is not ready for primetime, at least judging by my experience. Some samples:
- First, I got trapped in some bizarro-world loop with the company’s 1-Click service. It kept trying to get me to log-in to Amazon, even though I was already logged in. It never pointed out that the real problem was that I had turned off 1-Click in my preferences, so I needed to turn it on. Thanks guys.
- Things were worse when I tried to download and install Amazon’s Unbox player. After ages and ages of downloading various pieces of Microsoft-ian programming frameworks, and maybe a few fragments of the Dead Sea Scrolls, the program began its installation routine, only to cheerfully and inscrutably blow up right smack in the middle of things:
- After trying a few times, I gave up and decided I’d try to return the video. Good luck figuring out how to do that. There’s no mention anywhere I can find at Amazon of how to get a refund on an unwatched video.
- Having failed at getting an immediate refund via the website, I went through the returns center to the general Help, and clicked on the “Click to Call” button. My home rang moments later, and an automated voice said it would put me right through. It did, but I got stuck in a new loop of “Sorry, I didn’t get tha … Sorry, I didn’t get tha … Sorry, I didn’t get that …”, until after three times around with a screwed-up voice-rec system the automated Amazon call center hung up on me. No operator, no nothing. Just dialtone.
So, Amazon Unbox has been a wonderful experience. Not.