Matt Richtel’s NY Times piece today on burger joint call-center was fascinating. While I shouldn’t have been surprised, I had no idea that some McDonald’s were using remote call-centers to take drive-through orders. Admittedly, there is no inherent reason that order-taking needs to be local, but it’s still a little unnerving, like finding out that Mturk is behind the whole thing.
So, where is the next economic place that virtualization of a heretofor local service will take place? Restaurants? Plumbing supplies? Other? Inquiring minds want to know.