I sent a mildly complaining note to a senior official at a well-known software company today. I was unhappy about a product feature that had never worked properly, so I wrote to ask “wassup”. Here is our (entertaining and brief) correspondence:
Me: Ok , why does [the feature] in [the product] not work? Gives me an error, always has given me an error, always to do with needing [a newer version of the product]. I have the latest build. Piss off, evil program.
Him: I dunno. It’s a stupid … idea we’ve been trying to kill for a while.
A truly lovely response. Refreshingly direct and honest, and a real reflection of how difficult it can sometimes be to get non-working features out of products.