The Tech Support Sinkhole

Siemens Business Services has done a survey on how much time people spend on the phone with their information technology support people per week:

More than a third — 36 percent — of the U.S. white-collar workers surveyed said that they spend 30 minutes or more each week on the phone with their company’s technical support service. Another 20 percent blew an hour or more each week, and in the “Believe It Or Not” category, five percent reported that they were on the phone with the help desk five hours or more each week.

Who are those people spending an hour a day talking to tech support? The mind boggles.

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