Why No Noise is Bad News in VoIP

Great. I’m not the only one who says “Hello? You still there?” when doing Internet calling:

“We thought, ‘Wow, some of these phones are really, really clear and quiet,'” says Longhini, who was evaluating Cisco VoIP gear two years ago for door and window maker Kolbe & Kolbe. “The discussion came up that if it’s too quiet, then people get uptight. Interesting concept: You get to the point where the call quality is almost too good.”